Privacy Policy

1. Introduction

Solbish Agency ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website solbish.com ("Website") or use our services ("Services").

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

• Company: Solbish Agency
• Email: hello@solbish.com
• Location: Ukraine

For any privacy-related inquiries, please contact us at hello@solbish.com.

3. What Data We Collect

3.1 Information You Provide

• Contact Information: Name, email address, phone number when you contact us or request our services
• Business Information: Company name, role, business requirements shared during consultations
• Communication Data: Content of emails, messages, and call recordings (with consent)

3.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Website. See Section 9 for detailed cookie information.

4. How We Use Your Data

We use your personal data for the following purposes:

Purpose	Legal Basis
Providing and improving our Services	Contract performance
Responding to inquiries and support requests	Legitimate interest
Sending service-related communications	Contract performance
Marketing communications (with consent)	Consent
Analytics and Website improvement	Legitimate interest
Legal compliance and fraud prevention	Legal obligation

5. AI Voice Agent & ElevenLabs Widget

Our Website features an AI voice agent powered by ElevenLabs technology. When you interact with this agent:

• Voice Data: Your voice input is processed by ElevenLabs to generate responses
• Conversation Content: The content of your conversation may be stored to improve our services
• No Biometric Data: We do not use voice data for biometric identification purposes

By using the AI voice agent, you consent to this data processing. For more information about how ElevenLabs handles data, please refer to their Privacy Policy.

6. Data Sharing and Third Parties

We may share your personal data with:

6.1 Service Providers

• ElevenLabs: AI voice technology provider (voice data processing)
• Google Analytics / Tag Manager: Website analytics and tracking
• Cloud hosting providers: Data storage and processing
• Email service providers: Communication delivery

6.2 Legal Requirements

We may disclose your data if required by law, court order, or government request, or to protect our rights, property, or safety.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with all service providers
• Compliance with applicable data protection frameworks

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Contact information: Until you request deletion or 3 years after last contact
• Project data: Duration of project plus 5 years for legal purposes
• Analytics data: 26 months (Google Analytics default)
• Marketing preferences: Until you withdraw consent

9. Cookies

9.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Website functionality (theme, language preferences)	1 year
Analytics	Understanding how visitors use our site (Google Analytics)	2 years
Marketing	Tracking effectiveness of marketing campaigns	90 days

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

10. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@solbish.com. We will respond within 30 days.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection

12. Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For EU residents, you can find your local authority at the European Data Protection Board.